How to Request Account Deletion
Users can request account deletion using any of the following methods:
- From within the Yendia Pharmacy App
- Go to Profile → Settings → Delete Account.
- Follow the prompts to permanently delete your account.
- By Email
- Send an email to support@yendia.com (replace with your actual support email).
Use the subject line:
Account Deletion Request
- Include:
- Full Name
- Registered Email Address
- Phone Number (optional)
- Reason for deletion (optional)
What Data Will Be Deleted
Upon verification of the request, we will permanently delete:
- User profile information
- Login credentials
- Personal details
- Saved addresses
- Order history (where legally permissible)
- Wishlist and preferences
- App activity associated with the account
Data That May Be Retained
Certain information may be retained where required by law or for legitimate business purposes, including:
- Transaction and invoice records required for tax and financial regulations.
- Records necessary to resolve disputes, prevent fraud, or comply with legal obligations.
Any retained data will be securely stored and used only for the purposes required by applicable law.
Processing Time
Account deletion requests are typically processed within 7 business days after identity verification.
Contact
For questions regarding your privacy or account deletion, contact:
Email: support@yendia.com
Website: https://www.yendia.com